Company / Product

Weekly training courses from ProFundCom

Published: 12 January, 2013

Training is fundamental to our success with ProFundCom. Whilst providing on-site and on-line training ProFundCom has started weekly on-line training course very Friday at 13:00GMT so that we can further train your end-users so that they fully understand the system and have the confidence and ability to apply that knowledge to maximum effect. The sessions are run in a workshop environment where ProFundCom support staff and engineers are available to take questions from users.

“With over a thousand users of the ProFundCom platform our challenge has been to keeping our training and client interaction as open and relevant as possible. Whilst we have recently introduced in-application real-time messaging for our clients, some clients have requested the ability to communicate non-critical issues like how to use a particular feature or just to speak to someone. We hope that this new channel will continue to help our clients engage with us further.”, commented Lisa Perry, head of Client Services at ProFundCom. “We will continue to provide tailored training to your internal ProFundCom system administrator based on your system configuration so that they can apply best practices to enhance the system’s usability in accordance with your marketing processes.”

“We are delighted that we have implemented a new way of engaging with our clients and building on how ProFundCom has evolved with constant client feedback in the last 10 years. As our business has grown our challenge has been to provide a personalised service to our clients when required and to avoid the hubris that we all suffer from software and IT providers. My hope is that these training sessions are a positive step in that direction.”

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