Support is definitely our ‘magic’. The human at the end of the call. Not an electronic switchboard you get stuck in. Or a tech support web form you know will get lost in the ether or a junk mail folder. The instant solutions that come from speaking directly to the developers (not a badly trained call centre in another country). The personal touch of a business that cares.
Support Statistics (September 2021)
Availability Statistics (September 2021)
What's Happening
REPLAY::The 3 Elements Most Managers Miss in their E-Capintro/Webinar/Video Presentations
Read nowREPLAY::3 Ways to Use Your Website for Effective Fund Marketing
Read nowREPLAY::Fund Marketing; 5 Workflows to Effectively Target AuM
Read nowREPLAY::Fund Marketing; The 5 Pillars of Running a Successful Digital Marketing Campaign
Read nowREPLAY::Specialised vs Generic: What Do Fund Managers Need to Assess When Evaluating Digital Marketing Platforms?
Read nowREPLAY::4 Key Considerations When Using Creative Design in Fund Marketing
Read nowREPLAY::Email Marketing 101: What Every Fund Needs to Know
Read nowHow To Use Your Service Providers To Improve Your Asset Raising Efforts – an AlphaWeek Webinar Series
Read nowProduct Updates
ProFundCom Product & Service Notification 8th August 2021
Read nowProFundCom Product & Service Notification 23rd June 2021
Read nowProFundCom Product & Service Notification 23rd May 2021
Read nowProFundCom Product & Service Notification 16th April 2021
Read nowProFundCom Product & Service Notification 6th March 2021
Read nowProFundCom Releases Latest App::CRM
Read nowProFundCom Releases Latest App::Data Room
Read nowProduct & Service Notification 3rd November 2020
Read nowHere to help
ProFundCom support is available during UK and US (EST) business hours.
Onboarding
All our new customers go through on-boarding to become fully-functional users of ProFundCom. Your Account Manager will help you migrate successfully from your previous supplier, supporting you with all the knowledge and skills you require.
Training
A lot of effort has gone into making ProFundCom really simple whilst at the same time has a huge depth of functionality. Contact your Account Manager to arrange specific on-line or on-premise training.
Custom Technical Solutions
While the ProFundCom platform plays nicely with other technology systems via the API, we understand that sometimes you need something a little more bespoke. That’s where our Custom Technical Solutions team can help. Our integrations specialists can help integrate ProFundCom into your existing or legacy systems.
Fully managed services
ProFundCom can be out-sourced as much or as little of your processes as required – design, build, testing, automations and execution of your email campaigns – leaving you to concentrate on raising and preserving investments.
ProFundCom's goal is to be the most responsive partner to our clients. Our team is dedicated to not only provide on-going support but to provide best practice and thought leadership around digital marketing.
Charles Barnick, Founder, ProFundCom
Support
Use the form below to raise a support ticket.