Support is definitely our ‘magic’. The human at the end of the call. Not an electronic switchboard you get stuck in. Or a tech support web form you know will get lost in the ether or a junk mail folder. The instant solutions that come from speaking directly to the developers (not a badly trained call centre in another country). The personal touch of a business that cares.
Support Statistics (October 2022)
Availability Statistics (October 2022)
What's Happening
REPLAY::Ways to Improve Alignment Between Fund Distribution & Marketing Teams
Read nowREPLAY::Finding New Investors With Digital Marketing
Read nowREPLAY::The Secret Analytic Skills for Fund Marketing Teams
Read nowREPLAY::4 Key Considerations When Evaluating Your Fund Marketing Stack
Read nowREPLAY::Is Digital Marketing the Saviour for raising AuM?
Read nowREPLAY::Beyond CRM; 4 Integrations Fund Marketers Should Be Considering Right Now
Read nowREPLAY::6 Practices of Highly Successful Fund Marketers
Read nowREPLAY::5 Step Guide to Creating & Distributing Great Fund Marketing Content
Read nowProduct Updates
ProFundCom Product & Service Notification 7th August 2022
Read nowProFundCom Product & Service Notification 7th July 2022
Read nowSecurity Update – Multi-Factor Authentication
Read nowProFundCom Product & Service Notification 27th May 2022
Read nowProFundCom Product & Service Notification 27th April 2022
Read nowProFundCom Product & Service Notification 27th March 2022
Read nowProFundCom Product & Service Notification 27th February 2022
Read nowProFundCom Product & Service Notification 11th February 2022
Read nowHere to help
ProFundCom support is available during UK and US (EST) business hours.
Onboarding
All our new customers go through on-boarding to become fully-functional users of ProFundCom. Your Account Manager will help you migrate successfully from your previous supplier, supporting you with all the knowledge and skills you require.
Training
A lot of effort has gone into making ProFundCom really simple whilst at the same time has a huge depth of functionality. Contact your Account Manager to arrange specific on-line or on-premise training.
Custom Technical Solutions
While the ProFundCom platform plays nicely with other technology systems via the API, we understand that sometimes you need something a little more bespoke. That’s where our Custom Technical Solutions team can help. Our integrations specialists can help integrate ProFundCom into your existing or legacy systems.
Fully managed services
ProFundCom can be out-sourced as much or as little of your processes as required – design, build, testing, automations and execution of your email campaigns – leaving you to concentrate on raising and preserving investments.
ProFundCom's goal is to be the most responsive partner to our clients. Our team is dedicated to not only provide on-going support but to provide best practice and thought leadership around digital marketing.
Charles Barnick, Founder, ProFundCom
Support
Use the form below to raise a support ticket.