When you access or use this website, client portal, or any associated digital services (the “Platform”), we may collect certain technical and usage information relating to your device and interaction with the Platform.
This may include:
IP address
Device type and browser information
Operating system
Referring URLs
Session activity and interaction data
Approximate geolocation data derived from IP address (e.g., country, region or city level)
Such information may constitute personal data under the UK GDPR and the EU General Data Protection Regulation (EU) 2016/679.
2. Geolocation Data
We may process approximate geolocation data derived from your IP address for purposes including:
Platform security and fraud prevention
System diagnostics and performance optimisation
Analytics and service improvement
Aggregated usage reporting
Regulatory, audit, or compliance monitoring
Customisation of content or services where applicable
We do not intentionally collect precise GPS-level location data via the Platform unless explicitly stated.
3. Third-Party Analytics Providers
We may share certain technical and usage data, including approximate geolocation data, with carefully selected third-party analytics and infrastructure providers to:
Monitor system performance
Analyse usage trends
Improve user experience
Ensure service reliability and security
Such providers act as data processors under written agreements that require them to:
Process data only on our documented instructions
Maintain appropriate technical and organisational security measures
Comply with applicable data protection laws
Where such providers are located outside the United Kingdom or European Economic Area, appropriate safeguards (such as Standard Contractual Clauses or UK International Data Transfer Agreements) will be implemented.
4. Lawful Basis
We process technical and geolocation data on the basis of:
Our legitimate interests in maintaining, securing and improving the Platform; and/or
Your consent, where required under applicable cookie or electronic communications laws.
Where processing is based on legitimate interests, we have conducted an assessment to ensure such interests are not overridden by your rights and freedoms.
5. Cookies and Similar Technologies
Certain analytics and geolocation functions may rely on cookies or similar tracking technologies.
Where legally required, we will request your consent before placing non-essential cookies on your device. You may manage your preferences through our cookie banner or browser settings at any time.
Further details are set out in our Cookie Policy.
6. User Rights
Subject to applicable law, you have the right to:
Request access to your personal data
Request correction or deletion
Object to certain processing activities
Restrict processing in certain circumstances
Withdraw consent where processing is based on consent
Requests may be submitted via the contact details set out in our Privacy Notice.
7. Transparency
Full details regarding:
Categories of data collected
Purposes of processing
Data retention periods
International transfers
Contact details for data protection enquiries
are available in our Privacy Notice, which forms part of these Terms.
8. Updates
We may update these Terms from time to time to reflect regulatory changes, operational requirements, or updates to our analytics practices. Continued use of the Platform constitutes acceptance of the updated Terms.
